Total conversations
17−15%vs previous 7 days
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YOUR CUSTOMER AGENT
Overview
A little insight. Better conversations.
Resolution rate
71%12 of 17 conversations resolved
Avg. response time
1.0sAcross recorded responses
Contacts captured
53 new contacts to follow up
Conversation activity
Sample conversations over the last 7 days
20100
Sep 25Sep 27Sep 29Oct 1
Conversations Resolved
Make your agent ready
3 of 4 setup steps complete
Recent conversations
Fictional sample records
| Customer | Topic | Channel | Status | Last active |
|---|---|---|---|---|
| EWEmma WilsonHow long does delivery take? | Shipping | Help page | Needs attention | 1d ago |
| PPPriya PatelHow do reward points work? | Membership | Help page | Open | 1d ago |
| SGSofia GarciaHow do I care for my backpack? | Product care | Website | Open | 2d ago |